Salesforce Service Cloud Developer
Certification – Preferred (Service Cloud Consultant)
Experience – 3+ Years
Location – Coimbatore, Tamil Nadu
About the Role
We are looking for a skilled Salesforce Developer with strong expertise in Service Cloud to join our team. The ideal candidate will have around 3 years of hands-on experience in designing, customizing, and implementing Service Cloud solutions, with a focus on delivering high-quality customer service processes.
Key Responsibilities:
- Design, configure, and customize Salesforce Service Cloud features such as Case Management, Knowledge Base, Omnichannel, Service Console, and Entitlements.
- Develop custom solutions using Apex, Visualforce, LWC, and Flow to enhance Service Cloud functionality.
- Integrate Service Cloud with third-party applications and internal systems.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Work on automation, workflow rules, process builder, and advanced flows to streamline service operations.
- Ensure code quality through unit testing and adherence to Salesforce best practices.
- Participate in deployment, release management, and ongoing support activities.
Required Skills & Experience:
- 3+ years of Salesforce development experience with a focus on Service Cloud.
- Strong knowledge of Case Management, Service Console, Email-to-Case, Live Chat, and Knowledge Base.
- Hands-on experience with Apex, LWC, Visualforce, SOQL, and Flows.
- Good understanding of Salesforce security model and data model.
- Experience with REST/SOAP API integrations.
- Salesforce Service Cloud Consultant certification (preferred, not mandatory).
Soft Skills:
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with cross-functional teams.
- Good communication and client interaction skills.
- Self-driven with a learning mindset.
Why Join Us?
- Opportunity to work on challenging Salesforce Service Cloud implementations.
- Exposure to the latest Salesforce technologies and cross-cloud projects.
- Collaborative work environment with growth opportunities.